Refund policy
Return and Refund Policy
Because many products sold by The OutHouse Gen X are made to order, please review product descriptions, color options, and size charts carefully before placing your order.
Returns
Change-of-mind returns may be requested within 30 days of delivery.
Returned items must be in new, unused condition unless the return is due to damage, a defect, or an incorrect item.
Customers are responsible for return shipping costs. Approved change-of-mind returns are subject to a 30% restocking fee.
Please contact us at support@theouthousegenx.com before returning any item so we can provide return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 3 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
After reviewing your request, we may offer a replacement or refund when appropriate. In many cases, you may not be required to return a damaged or defective item.
Exchanges
We do not offer standard exchanges for different sizes, colors, or styles because many products are made specifically after an order is placed.
If you received the wrong item or an item with a manufacturing defect, contact us using the instructions above.
Refunds
Once an approved return is received and inspected, refunds are typically processed within 5–7 business days.
Approved refunds will be returned to the original payment method. Additional processing time may be required by your bank or payment provider.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Cancellations and Order Changes
Because products may enter production shortly after an order is placed, cancellation or change requests must be submitted within 1 hour of purchase.
After this period, production may already have begun and cancellation or changes may no longer be possible.
Contact us as soon as possible at support@theouthousegenx.com if you notice an error with your order.
Incorrect Shipping Addresses and Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.
Contact Us
Questions about your order, return, refund, or this policy may be sent to:
The OutHouse Gen X
support@theouthousegenx.com
409-782-0234